Your Questions About Taxis in Manchester, Answered
FAQ
Frequently Asked Questions
Booking & Availability
Do you operate 24/7?
Yes. Our Taxi Manchester dispatch office and our drivers are available 24 hours a day, 7 days a week, including weekends and all bank holidays.
How do I book a taxi in Manchester?
Online: Our [online booking system] (/booking) is the fastest way. You can book in seconds and get an instant confirmation.
Can I pre-book a taxi for a future time or date?
Absolutely. We strongly recommend pre-booking for important journeys like airport transfers or early morning trips. You can book your Manchester taxi weeks or even months in advance for guaranteed peace of mind.
Pricing & Payments
How much does a Taxi Manchester ride cost?
For local trips, we use council-approved, calibrated meters. For longer journeys, such as [airport transfers] (/airport-transfers-manchester), we offer competitive fixed prices. You can get an instant fixed-price quote on our [booking page] (/booking).
Are your prices fixed or do you use surge pricing?
We NEVER use surge pricing. Unlike ride-sharing apps, our prices are fair and consistent, even during busy periods, on match days, or on a Saturday night. The fixed price we quote you is the price you pay.
Can I pay by credit card or contactless?
Yes. Every Taxi Manchester vehicle is equipped with a secure card terminal. We accept all major credit and debit cards, as well as contactless, Apple Pay, and Google Pay.
Airport Transfers
Do you specialise in Manchester Airport transfers?
Yes. This is our most popular service. We provide a 100% reliable, 24/7 taxi service to and from Manchester Airport (MAN) Terminals 1, 2, and 3.
How much is a taxi from Manchester city centre to the airport?
We offer a competitive fixed rate for this journey. The exact price can vary slightly depending on your precise pickup location, but you can get an instant, no-obligation quote by using our [online booking form] (/booking).
What happens if my flight is delayed?
When you book an airport pickup with us, you provide your flight number. We monitor your flight's status live. If it's delayed, we automatically adjust your pickup time and your driver will be there when you land. There is no extra charge for flight delays.
Where do I meet my driver at the airport?
We offer a full "Meet & Greet" service. Your driver will be waiting in the arrivals hall with a name board (displaying your name) shortly after your flight lands. They will help you with your luggage and escort you to your vehicle.
Safety, Licensing & Insurance
Are your drivers licensed and insured?
Yes. Every single Taxi Manchester driver is fully licensed by Manchester City Council. This is a strict requirement that includes an enhanced DBS (criminal record) background check, a medical check, and holding complete private hire insurance.
Are your vehicles safe and regularly inspected?
Yes. All vehicles in our fleet are subject to rigorous council checks and are serviced well above the standard guidelines. We pride ourselves on clean, modern, and safe vehicles.
Child Seats & Accessibility
Do you provide child seats or baby seats?
Yes, we can. For the safety of your little ones, we can provide child seats or booster seats upon request. Please specify the type of seat you need when booking (either in the booking notes or by telling our phone operator) so we can send the correct vehicle.
Do you offer wheelchair-accessible vehicles (WAV)?
Unfortunately not at the moment
Vehicles & Capacity
What kind of cars do you have?
Our fleet consists of modern, clean saloon cars (sedans), estate cars (for extra luggage), and 6-8 seater MPVs (minibuses).
Can I book a 6-seater or 8-seater minibus?
Yes. We have a large fleet of multi-seat vehicles perfect for groups and families. You can select "Minibus" or "6-Seater" when booking online, or simply ask our dispatcher when you call.
Can I eat or drink in the cars?
It is not allowed to consume your own food or drinks in the car. We have always free water and peppermint available in the car.
Coverage & Timing
Which areas in Manchester do you cover?
We cover all of Greater Manchester. This includes Manchester City Centre, Salford, Trafford, Stockport, Oldham, Rochdale, Bury, Bolton, Wigan, and Tameside. We pick up and drop off anywhere.
How long will I have to wait for a taxi?
For "on-demand" bookings, we aim to be with you in 15 minutes or less within central zones. Wait times can be slightly longer during peak hours. For guaranteed service, we always recommend pre-booking.
Changes, Cancellations & No-Shows
What is your cancellation policy?
We understand plans change. You can cancel any booking free of charge as long as you give us reasonable notice (e.loc., at least 1 hour before the scheduled pickup time). Cancellations for airport pickups must be made at least 24 hours in advance.
What if I'm not there when the driver arrives (no-show)?
For pre-booked journeys, our drivers will wait for up to 10 minutes (or longer for airport pickups). We will always try to call you. If we cannot reach you after a reasonable time, you may be charged a no-show fee.
Waiting Time, Parking & Delays
Do you charge for waiting time?
For standard pickups, the first 5 minutes of waiting time are free. After that, a small waiting fee may apply as per the meter. For airport pickups, we include a 45-minute free waiting period after your flight lands.
Do I have to pay for airport parking charges?
All our fixed-price airport pickup quotes are fully inclusive of all parking and drop-off fees. There are no hidden extras.
Receipts, Invoices & Accounts
How can I get a receipt for my journey?
Your driver can provide a written receipt at the end of your journey. If you book online, a full email receipt will be sent to you automatically after the ride is completed.
Do you offer corporate or business taxi accounts?
Yes. We provide a professional [corporate account service] (/corporate-taxi-manchester) for Manchester businesses. We offer monthly itemised invoicing, priority booking, and a dedicated account manager. Please visit our corporate page to learn more.
Lost Property
I left something in my taxi! What do I do?
Please [call us] ([Your Phone Number]) immediately. Provide us with your journey details (time, pickup, destination). We will contact the driver right away to locate your item. All lost property is held securely in our office for you to collect.
Pets & Special RequestsPets & Special Requests
Can I take my pet (dog, cat, etc.) in a taxi?
We ask that you inform us at the time of booking so we can send a suitable driver. All pets must be in a carrier or (for larger dogs) well-behaved. Guide dogs are, of course, welcome in all vehicles.
Legal & At-the-Rank Questions
Can I hail your cars on the street?
As a Private Hire service, all our journeys must be pre-booked by law, either online or by phone. Our drivers cannot legally accept a fare "off the street" (hailed) if it hasn't been booked through our dispatch system.
Long-Distance & Out-of-Area
Do you only drive in Manchester?
No. We can take you from Manchester to anywhere in the UK. We offer competitive fixed prices for long-distance journeys to cities like London, Birmingham, Liverpool, Leeds, Glasgow, and all UK airports (e.g., Heathrow, Gatwick).
Service Standards & Complaints
What if I have a complaint?
We take all feedback extremely seriously. If you were unhappy with any part of your service, please [contact us] (/contact) directly via phone or our contact form. We will investigate the matter fully and respond to you within 24 hours.
Practical Manchester-Specific Points
Do you operate on match days at Old Trafford or the Etihad?
Yes. We are experts at navigating Manchester on match days. We strongly recommend pre-booking your taxi and be aware that we may need to use alternative pickup/drop-off points to avoid road closures and severe traffic.
Can I get a taxi from the AO Arena or concert venues?
Yes. We provide taxi services from all major venues. For large events, we recommend pre-booking your return journey and arranging a pickup point a short walk away from the main exit to avoid the crowds.
About Your Data
How do you use my personal data?
We only use your personal data (name, phone number, email) for the purpose of fulfilling your booking. We never sell your data to third parties. All payment information is fully encrypted and handled by our secure payment processor.